What is the turnaround time to receive my images?

29th September 2023

Photo shoot orders will be delivered within 24 hours, Monday - Saturday. Any shoots taken on Saturday will be available on Monday. 3D / 2D orders will be available within 48 hours.

How many photos should I order?

20th December 2022

While each property is different, we generally recommend that you photograph the front exterior, back exterior, kitchen, bathrooms, bedrooms, living areas, dining areas, and front entry.

Can I buy products after my order is complete?

20th December 2022

After your photo shoot is complete, you have the option to add on a variety of products that utilize your listing photos! After your photo shoot is complete, you have the option to purchase a variety of products that utilize your listing photos! The

Do you still shoot when it rains?

17th October 2022

We usually are still able to shoot when it rains. Our photographers can start with the interior photos and they can step out for the exterior photos during a dry moment. We always add a blue sky to our photos, but you might still see puddle

Do your photographers have access to SUPRA lock boxes?

17th October 2022

Our photographers do not have access to SUPRA lock boxes. Please either meet the photographer at the shoot or provide us with with other access information, ie. contractor lockbox code, door code, hidden key.

Do you shoot on weekends?

17th October 2022

We do give our photographers the opportunity to shoot on weekends, but they are not required to. When placing an order you get to see which photographers are available to shoot on weekends. Note that our office is closed on weekends and our Customer

Can I request a photographer?

17th October 2022

Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th

Can I place one order for multiple listings?

17th October 2022

Unfortunately you are not able to place one order for multiple listings. We need to get a separate order in for each property that we photograph.

Can I place an order over the phone?

17th October 2022

You are not able to place orders over the phone. All orders have to be placed from your account on www.IMOTO.com. Our website is mobile optimized so you should be able to place orders on your smart phone as well. To place an order you must create an

Can I choose when I want the shoot to take place?

17th October 2022

Yes, when placing your order you get to select the time, date, and photographer for your shoot. If your preferred photographer doesn't show up as available, please select a different day. If the photographer does not show up at all, it is possible th